Our return policy
At The Sassy Sipper, we're dedicated to supplying high-quality UV DTF wraps, snow globe cups, heat transfers, and other crafting essentials. We understand that sometimes things don't go as planned, and your satisfaction is our priority. This policy outlines our approach to returns, ensuring a fair and transparent process for all our valued customers in the UK. We aim to make wholesale ordering simple and efficient, and that includes clear guidance on returns.
Frequently asked questions about returns
We believe in straightforward answers to make your experience with The Sassy Sipper as smooth as possible. Here are some common questions regarding our return process. For any further queries, please don't hesitate to reach out to us.
If a customer isn't happy with their order, what are the main reasons you would allow them to send something back?
If a customer isn’t happy with their order, we will accept a return if the item arrives faulty, damaged, or incorrect, provided it is reported within the stated timeframe and supported with evidence. We may also accept returns for unused items ordered by mistake, excluding cups and clearance items. Each case is reviewed fairly, and we always aim to resolve issues in a reasonable way.
Once you've received a returned item, what options will you offer your customer?
Once a returned item has been received and inspected, we will offer a replacement, refund, or store credit, depending on the nature of the issue and the product involved. Our aim is always to resolve matters fairly and in line with our returns policy.
How long do customers have to let you know they want to return something, and what's the very first step they should take?
Customers must let us know within 48 hours of delivery if an item arrives faulty, damaged, or incorrect. For returns due to ordering by mistake or a change of mind, we must be notified within 28 days of purchase. The very first step is to contact us directly with their order details and, where applicable, clear photo or video evidence so we can assess the issue and advise on the next steps. You can reach us at thesassysipper@gmail.com.
Are there any specific products that customers cannot return under any circumstances?
Yes. Cups cannot be returned under any circumstances due to hygiene reasons, and all clearance items are final sale once purchased. These items are non-returnable and non-refundable unless a fault is confirmed on arrival and reported within the stated timeframe.
Questions about your order?
If you have any further questions about our return policy or need assistance with an existing order, please don't hesitate to get in touch with our customer service team. We're here to help you every step of the way, ensuring your experience with The Sassy Sipper is always a positive one. You can find more contact options on our About Us page.